Refund policy

REFUND POLICY

Manufacturing defects or errors: If you receive a defective, damaged, or incorrect product, we will send you a free replacement or provide a full refund. Contact us within 30 days of delivery with photos of the issue.

Change of mind: Since our products are made to order specifically for you, we do not accept returns for change of mind. Please carefully check sizes, colors, and designs before completing your order.

How to request assistance: Contact us at Oktopus@oktopussapiens.com with your order number and photos of the issue. We will respond within 48 hours.